Quality Club International is dedicated to providing education, training, knowledge and techniques on how to improve the level of customer service worldwide. Our strategy is to provide a forum for sharing and discussing ideas from grassroots programs as well as experts in the humans and quality fields. Is customer delight out of reach in today's fast paced world ? In the process you begin to see the situation or interaction from the customers point of view, sometimes referred to as walking in the customers shoes. You then begin to change your behavior to make sure that it is easy for the customer to understand or enjoy what you do or provide for them. One common example is with your handwriting. Handwriting styles vary widely from country to country. Therefore for example, when writing a telephone number or address for a customer, make sure that you print carefully the letters and numbers using international methods that allows the customer to clearly understand what you are writing. Behavior in this manner using the principle of Integrity then defines the difference between customer service and Customer Delight   ... don't just - Walk the Talk,  Learn to Live the Talk

 

Hello and welcome !

Quality Club International  is dedicated to providing education, training, knowledge and techniques on how to improve the level of customer service worldwide. Our strategy is to provide a forum for sharing and discussing ideas from "grassroots programs" as well as experts in the human relationship and quality fields.

Is "customer delight"  out of reach 

in today's fast paced world ?
 

Have you ever thought about what makes one business succeed and the next just be mediocre ....  or fail altogether?   ---  more  ---

Quality Club International is dedicated to providing education, training, knowledge and techniques on how to improve the level of customer service worldwide.

Founded by businessman and management consultant Michael Arthur Johnson, a principal of  Patricia LTD in Riga Latvia.

Mr. Johnson is an American businessman who is now living and coordinating his consulting activities from Riga, Latvia.

Mr. Johnson has long been an outspoken advocate of the concept that providing  a consistently high level of "Customer Delight" is not expensive.  ---  more  ---

The default base concepts employed by the organization will be based on the teachings of world famous Dr. W. Edwards Deming who was "the man who taught the Japanese, America and many other countries about quality". However, we will study, learn, share and analyze the teachings of may other experts and popular consultants in the fields of human relations; quality and management principles. 

Various local individuals and organizations will be utilized in this effort. One teaching tool that will be used is the Dr. Deming style The RED BEAD Experiment. 

In addition, we have recently introduced a series of Packaged Learning Programs aimed at assisting organizations and individuals to begin "walk the talk" so to speak. For some time now, it has become apparent to many that people read all theory books, attend all the lectures and return to their offices and keep on behaving the same old ineffective way.

Its time to STOP ... and get back to basics of walking the talk or as Mike Johnson prefers to phrase it ... learning to Live the Talk !

More information on these Packaged Learning Programs for Retail Sales and for those  re entering the workforce may be found on our website:  www.LivetheTalk.com/what/

Anyone wishing to participate in this effort should contact The Quality Club International by email.

This website will continue to grow over time. Please bookmark this site and continue to come back and back. Your suggestions and comments are encouraged.

Mike Johnson, General Manager
Suggested Links: Deming Institute  --   ASQC  -- Baldrige Quality Program  -- Quality Magazine  -- 

 APQC  -- REDBEAD Experiment -- Quality Digest -- Customer Delight . COM  

   
Michael Arthur Johnson Company
mail webmaster at:   redbead@aol.com     to report problems,  broken or bad links
Copyright (c) 2000 - 2009 Patricia LTD  - -  Revised 3 February 2009 -- 05:15

 

Quality Club International  is dedicated to providing education, training, knowledge and techniques on how to improve the level of customer service worldwide. Our strategy is to provide a forum for sharing and discussing ideas from "grassroots programs" as well as experts in the humans and quality fields.