Have you ever thought about what makes one business succeed and the
next just be mediocre .... or fail altogether?
Club International is dedicated to providing
education, training, knowledge and techniques on how to improve the
level of customer service worldwide.
Founded by businessman and management consultant
Arthur Johnson, who is now living and coordinating
his consulting activities from Riga, Latvia.
Mr. Johnson has long been an
outspoken advocate of the concept that providing a
consistently high level of "Customer Delight" is not
expensive. --- more
employed by the organization will be based on the teachings of world famous
W. Edwards Deming who was "the man who taught the
Japanese, America and many other countries about quality".
However, we will study, learn, share and analyze the teachings
of may other experts and popular consultants in the fields of
human relations; quality and management principles.
local individuals and organizations will be utilized in this
effort. One teaching tool that will be used is the Dr. Deming
RED BEAD Experiment.
addition, we have recently introduced a series of Packaged
Learning Programs aimed at assisting organizations and
individuals to begin "walk the talk" so to speak. For
some time now, it has become apparent to many that people read
all theory books, attend all the lectures and return to their
offices and keep on behaving the same old ineffective way.
time to STOP ... and get back to basics of walking the talk or
as Mike Johnson prefers to phrase it ... learning to Live the
information on these Packaged Learning Programs for Retail Sales
and for those re entering the workforce may be found on
our website: www.LivetheTalk.com/what/
wishing to participate in this effort should contact The
Quality Club International by email
- or Become an active
website will continue to grow over time. Please bookmark this site
and continue to come back and back. Your suggestions and
comments are encouraged.
Johnson, General Manager